Privacy Policy

1. Information We Collect

LabHQ collects information you provide directly to us, such as when you:

• Create an account or log in
• Provide your mobile phone number for SMS notifications
• Connect third-party services like QuickBooks Online
• Use our dashboard and reporting features
• Contact us for support

Phone Numbers: If you opt in to SMS notifications, we collect and store your mobile phone number. Your phone number is used solely for delivering service notifications you have subscribed to and is never sold or shared for marketing purposes.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices and support messages
• Send SMS notifications for service updates you have subscribed to (e.g., onsite service alerts, work order status changes)
• Respond to your comments and questions
• Generate business intelligence and analytics

3. Third-Party Integrations

LabHQ integrates with third-party services including:

• QuickBooks Online: To access your financial data for reporting and analytics
• Twilio: To deliver SMS text message notifications. When you opt in to SMS notifications, your phone number is transmitted to Twilio for message delivery. Twilio's privacy policy is available at twilio.com/legal/privacy
• Resend: For transactional email delivery
• Supabase: For authentication and data storage
• Vercel: For application hosting and deployment

These integrations are subject to their respective privacy policies. We only access the minimum data necessary to provide our services.

4. Data Security

We implement appropriate security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of data in transit and at rest
• Secure OAuth 2.0 authentication flows
• Regular security updates and monitoring
• Limited access controls for our team

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We will delete your information upon account closure, except where retention is required by law.

6. Your Rights

You have the right to:

• Access and update your personal information
• Request deletion of your data
• Opt out of SMS notifications at any time through your notification preferences
• Disconnect third-party integrations
• Export your data
• Contact us with privacy concerns

7. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy. We may share information:

• With your consent
• To comply with legal obligations
• To protect our rights and safety
• In connection with a business transfer

8. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Custom Calibration Company
Email: privacy@customcalibration.com
Email: labhq@customcalibration.com