Question 1

Do you have ISO certificates?

Accepted Answer

Yes! We are certified ISO/IEC 17025:2017. Our accreditation demonstrates that we follow international best practices for calibration laboratories and that our results are reliable and traceable.

Question 2

What is your location?

Accepted Answer

We are located at 154 State St Suite 106, North Haven, CT 06473.

Question 3

What is your best contact number?

Accepted Answer

You can contact us from 7am to 4pm ET at (203) 484-3707.

Question 4

Where can I send the list of devices requiring calibration or any inquiries?

Accepted Answer

You can send the list of devices and any inquiries to info@customcalibration.com. For urgent matters, please also cc labhq@customcalibration.com.

Question 5

What are the pricing details for torque wrenches and gauges?

Accepted Answer

Torque wrenches or gauges are priced between $55 and $65, depending on the device's range or size.

Question 6

Do you allow payments via credit cards?

Accepted Answer

Absolutely, we do accept credit card payments. Additionally, we welcome ACH, wire transfers, and check payments.

Question 7

What are the terms for payment?

Accepted Answer

We offer payment terms of up to 30 days.

Question 8

How will the invoice be delivered to me?

Accepted Answer

Once the services are completed, an invoice will be sent via QuickBooks.

Question 9

Where should I ship devices?

Accepted Answer

Custom Calibration, Inc., 154 State St Suite 106, North Haven, CT 06473.

Question 10

Do you pickup devices for calibrations?

Accepted Answer

Certainly, we do provide pickup services, currently limited to a 50-mile radius from our lab in North Haven, CT.

Question 11

Is it possible for me to visit your office?

Accepted Answer

Certainly, as long as you have notified and contacted us in advance before your visit.

Question 12

What is the turnaround time for completion?

Accepted Answer

Our processing time is variable depending on the quantity and specifications of the devices. Our typical turn time for small batches is 2 to 3 days.

Question 13

Could you provide the billing and remittance address?

Accepted Answer

Certainly, our billing address is 154 State St, Suite 106, North Haven, CT 06473, and our remittance address is P.O. Box 875, North Haven, CT 06473.

Question 14

Are you ISO 17025 accredited?

Accepted Answer

Yes, Custom Calibration is certified to ISO/IEC 17025:2017. Our accreditation demonstrates that we follow international best practices for calibration laboratories and that our results are reliable and traceable. All calibrations performed under our scope of accreditation meet ISO 17025 requirements.

Question 15

What does ISO 17025 accreditation mean?

Accepted Answer

ISO/IEC 17025:2017 is the international standard for the competence of testing and calibration laboratories. It provides requirements for laboratories to demonstrate they operate competently and can generate valid results. Accreditation demonstrates our technical competence and quality management system to customers, regulators, and accreditation bodies.

Question 16

Why is ISO 17025 accreditation important?

Accepted Answer

ISO 17025 accreditation is important because it: (1) Builds customer confidence - customers trust that our results meet international standards, (2) Provides competitive advantage - many customers require ISO 17025 accredited work, (3) Ensures quality - the standard provides a framework for consistent, high-quality work, (4) Enables market access - many industries require ISO 17025 accreditation, (5) Supports continuous improvement - the standard requires regular reviews and improvements.

Frequently Asked Questions

General Information

Services & Pricing

Shipping & Pickup

Turnaround & Process

ISO 17025 & Accreditation